PRIVACY POLICY AND PROCESSING OF PERSONAL DATA
VOLVER COMUNICACIONES SAS.
INTRODUCTION
VOLVER COMUNICACIONES SAS, identified with NIT 901.878.849-2, with address in Bogotá, Colombia, has a Personal Data Protection Policy, in order to comply with the requirements of the Political Constitution of Colombia, Law 1581 of 2012, Law 1266 of 2008, and its regulatory Decrees 1727 of 2009, Regulatory Decree 2952 of 2010, and Partial Regulatory Decree No. 1377 of 2013, and Law 1480 of 2011.
The purpose of this policy is to inform data subjects about how their personal data is collected, used, stored, and protected when they visit the volvercomunicaciones.com website or when they complete the contact form available therein. It is also expressly stated that the processing of personal data is solely for the corporate purpose of VOLVER COMUNICACIONES SAS and any related activities that may arise from it.
However, users may at any time request that the Company stop considering their email addresses for the purpose of receiving information by sending a request to the following email address: info@volvercomunicaciones.com
PERSONAL DATA THAT IS COLLECTED
Through the website's contact form, the company may collect the following personal data:
- Full name
- Phone number
- Message or information sent by the user
Additionally, the website may collect basic technical information such as:
- IP Address
- Browser type
- Date and time of access: This information is used solely for website security and operation purposes.
PURPOSE OF DATA PROCESSING
The personal data collected will be used for the following purposes:
- Respond to information requests made by users.
- Contact the user to respond to their request or inquiry.
- Manage communications related to the company's services or information.
- Improve the website's functionality and security.
The company will not sell, rent or share personal data with third parties for commercial purposes without prior authorization from the owner.
RIGHTS OF THE HOLDER(S)
According to Colombian legislation, the owners of personal data have the following rights:
- To know, update and correct your personal data.
- Request proof of the authorization granted for the processing of your data.
- To be informed about the use that has been made of your personal data.
- File complaints with the Superintendency of Industry and Commerce for violations of the law.
- Revoke authorization and/or request the deletion of data when legal principles, rights and guarantees are not respected.
- Access your personal data free of charge.
AUTHORIZATION OF THE HOLDER
By completing and submitting the contact form available on the website, the user gives prior, express and informed authorization to VOLVER COMUNICACIONES SAS for the processing of their personal data in accordance with the purposes described in this policy.
INFORMATION SECURITY
VOLVER COMUNICACIONES SAS adopts reasonable technical, human, and administrative measures to protect personal data against loss, unauthorized access, misuse, or disclosure. PROCEDURE FOR INQUIRIES AND COMPLAINTS: Data subjects may submit inquiries or complaints related to the processing of their data via email to: info@volvercomunicaciones.com
Inquiries will be answered within a maximum of ten (10) business days and claims within a maximum of fifteen (15) business days, in accordance with Colombian legislation.
POLICY VALIDITY
This Privacy and Personal Data Processing Policy comes into effect upon its publication on the website.
Personal data will be kept only for as long as necessary to fulfill the purposes for which it was collected or while there is a legal obligation to keep it.
POLICY CHANGES
VOLVER COMUNICACIONES SAS reserves the right to modify this policy at any time. Any changes will be published on the website in a timely manner.